Grievance Redressal
We are committed to providing the highest level of service to our customers. Your satisfaction is our priority.
Our Commitment to You
We are dedicated to providing prompt assistance to our valued customers, ensuring their valuable time is respected. Should you encounter any challenges related to loan disbursal, or repayment, or experience shortcomings in our services, please feel free to reach out to us using the provided contact details. Your grievance is our priority, and we are here to address any concerns you may have.
Important Notice
If this turns to our notice that some groups are impersonating us and trying to extort money that they are not part of our group and are asking fees with the fake promise of giving them loans, We are requested to be wary of such groups and their online attempts. We would like to state that we do not charge any upfront fee against any loan. Anyone paying a charge up against to us is use a case of our organization.
Our Ethical Standards
We strictly follow the RBI directives and hope will be are officiated. Decisions: Redressal Cells to handle and address all manner of customer grievance and complaints relating to lending, collection practices, grievance redressal process and the team GRO as the focal. GRO will be committed to pay back, but also recover our dues ethically. We never believe in any manner of high-handed or coercive recovery methods.
Grievance Redressal Process
Level 1
Customer Support
Contact our customer support team with your concern. Most issues are resolved at this stage within 3-5 business days.
Contact Information
Grievance Resolution Timeline
Acknowledgment
Within 2 business days
Initial Response
Within 3 business days
Resolution
Within 5 business days
Level 2
Grievance Redressal Officer (GRO)
If your issue is not resolved at Level 1, you can escalate it to our Grievance Redressal Officer. The GRO will respond within 7 business days.
Contact Information
Grievance Resolution Timeline
Acknowledgment
Within 3 business days
Initial Response
Within 5 business days
Resolution
Within 10 business days
Level 3
Regulatory Authority
If you are not satisfied with the resolution provided at Level 2, you can approach the regulatory authority.
Contact Information
Grievance Resolution Timeline
Acknowledgment
As per regulatory guidelines
Initial Response
Within 7 business days
Resolution
Within 30 business days